Your privacy is our commitment

1 Introduction

habee is a safe and reliable online casino and betting platform operating for Bangladeshi players. We believe protecting our users' privacy is one of our foremost responsibilities. This privacy policy explains how habee collects your personal information, the purposes for which it is used, and how securely it is kept.

This policy applies to all habee services — including website browsing, account registration, deposit and withdrawal transactions, gameplay, and customer support. By using our platform, you consent to the terms described in this policy.

2 Information We Collect

habee collects only the information necessary to operate our services properly. The categories of information collected are listed below:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for age verification)
• Email address and mobile number
• Current address and district

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction purposes)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Activity-Related Information

• Gaming history and betting patterns
• Login times, session duration, and device information
• IP address and geographic location
• Customer support messages and conversation records

2.4 Technical Information

• Browser type and version
• Device operating system
• Information collected from cookies and similar tracking technologies

3 How We Collect Information

habee collects your information in the following ways:

3.1 Direct Collection

You provide information directly when you create an account on habee, complete an identity verification form, request a deposit or withdrawal, or contact our customer support team.

3.2 Automatic Collection

When you use our platform, the system automatically records technical information, browsing behavior, and gaming activity. This helps us improve service quality and prevent fraud.

3.3 Information from Third Parties

As part of identity verification and anti-money laundering (AML) procedures, we may collect limited information from verified service providers. Such collection is always carried out in compliance with applicable laws.

4 How We Use Your Information

Your information is used only for the following legitimate purposes:

1. Account Management: To create, verify, and manage your account.
2. Processing Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
3. Identity Verification & Compliance: For age verification (21+) and to comply with applicable regulations.
4. Security & Fraud Prevention: To detect suspicious activity and keep accounts secure.
5. Customer Support: To resolve your issues and provide effective assistance.
6. Service Improvement: To enhance platform performance and user experience.
7. Responsible Gaming: To monitor excessive gaming behavior and provide support where needed.
8. Legitimate Communications: To send important policy updates and account-related notifications.

5 Sharing Information with Third Parties

We treat your privacy with the highest importance. habee shares information with third parties only in the following limited circumstances:

5.1 Payment Processing Partners

Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, Upay, and banking service providers. These partners follow their own privacy policies.

5.2 Identity Verification Services

The minimum required information may be shared with approved verification service providers for the purpose of age verification and identity confirmation.

5.3 Legal Authorities

If a valid court order or government directive is received under applicable Bangladeshi law, relevant information may be provided to the authorities within the scope of that directive.

5.4 Technology Infrastructure Providers

Hosting and technology service providers used to operate our platform have limited access to information for operational purposes. All such partners are bound by strict confidentiality agreements.

6 Cookies & Tracking Technologies

Cookies and similar technologies are used on the habee platform. Cookies are small text files stored on your device that help the site remember your preferences.

6.1 Essential Cookies

These are necessary for core platform functionality — such as keeping your session active, maintaining your login state, and performing security checks. Without these cookies, the site will not function properly.

6.2 Functional Cookies

These store your language preferences and other personalized settings, so you do not have to reconfigure them each time you log in.

6.3 Analytics Cookies

These cookies are used to analyze site traffic and user behavior, helping us continuously improve our services. The data collected is aggregated and anonymized.

You can control or delete cookies at any time through your browser settings. However, disabling certain cookies may limit some site functionality.

7 Data Retention Period

habee retains your information only for as long as necessary. Generally:

• Account Information: For as long as the account is active and for the period required to fulfill applicable legal obligations after it is closed.
• Financial Transaction Records: For the period prescribed by financial regulations and anti-money laundering rules.
• Customer Support Messages: For a reasonable period after the issue is resolved, which may be extended if needed for dispute resolution.
• Technical Logs: For a limited period for security review purposes.

Once the retention period expires, your information is securely deleted or anonymized.

8 Data Security & Protection

habee uses industry-standard technologies and practices to protect your personal information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by industry-standard SSL encryption.
• Encrypted Data Storage: Sensitive data, particularly financial and identity information, is stored using strong encryption algorithms.
• Access Controls: Only authorized staff have access to your information, and only within the limits required for their role.
• Regular Security Audits: Our systems and processes undergo regular security assessments.
• Two-Factor Authentication: An additional security layer is used to prevent unauthorized access to accounts.

9 Your Rights

As a habee user, you have the following rights regarding your personal information:

9.1 Right of Access

You can find out at any time what information we hold about you. Contact our support team to make this request.

9.2 Right to Rectification

If any of your information is inaccurate or incomplete, you can request that it be corrected. This can be done through your account settings or via the support team.

9.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

9.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly for marketing communications.

9.5 Right to Data Portability

You can request a copy of your account information in a readable format.

To exercise any of the above rights, contact our support team. We will endeavor to respond to your request within a reasonable time.

10 Protection of Minors' Information

habee is a service for adults only. Our platform is intended solely for individuals aged 21 and above. We do not knowingly collect any information from minors.

Age verification is mandatory during the account registration process. If a person creates an account by providing a false age, that account will be closed and the collected information deleted as soon as this comes to our attention.

If you become aware that a minor is using habee, please notify our support team immediately.

11 Policy Changes

habee may update this privacy policy from time to time. Revisions may be necessary due to changes in the scope of services, technological developments, or updates to applicable regulations.

For significant changes, we will notify you at your registered email address. You can also stay informed of changes by checking the "Last Updated" date at the top of the page.

If you continue to use habee after changes take effect, it will be understood that you have consented to the updated policy. We therefore recommend visiting this page regularly.

12 Contact Us

If you have any questions about this privacy policy, a request regarding your information, or a concern you would like to raise, please contact our support team.