Frequently Asked Questions
Answers to all your questions at habee
Deposits, withdrawals, slot games, live dealer, account verification, and responsible gambling — find clear answers to everything here.
Whether you are new to habee or an experienced player, many questions come to mind. This page is designed to provide simple, straightforward, and detailed answers to those questions. From making deposits to live dealer tables — this FAQ page will help you understand everything habee has to offer. If you cannot find what you are looking for, contact us directly via our 24/7 live chat or email.
Responsible Gambling
Yes, you can activate a temporary break or cooling-off period at habee at any time. During this period, you will not be able to log in to your account or place bets. Your account cannot be reactivated before the break period ends. To activate this, let our support team know via live chat.
Self-exclusion means you are requesting to close your account for an extended period on your own initiative. To make this request, email [email protected] or let us know via 24/7 live chat. Once self-exclusion is active, your account cannot be recovered before the period ends — this is a strict protective measure.
Yes, you can set a daily, weekly, or monthly deposit limit if you wish. Once set, deposits beyond the specified limit will not be possible. Reducing a limit takes effect immediately, but increasing it requires a waiting period — this is done for your protection. Activate this feature via live chat or email.
Some common signs are — spending more than your budget, placing more bets to recover losses, spending time gaming instead of being with family or at work, and taking on debt in the hope of winning. If you feel these apply to you, take a break and contact our support team. Knowing your own limits is the first step toward responsible gambling.
Contact us via habee's 24/7 live chat or by emailing [email protected] — support is available in both Bengali and English. For professional advice on gambling-related issues, reaching out to a specialist organisation will provide more expert assistance. We are always here for you.
habee is for players aged 21 and above only. Age is verified at the time of registration, and proof of age may also be required during the account verification stage. Accounts belonging to underage users will be permanently closed.
Deposit Questions
Usually your balance is credited within a few minutes of making a deposit. If it has not arrived after 15–20 minutes, contact us via live chat or at [email protected] with a screenshot of the transaction and the payment reference number. Delays are usually caused by temporary issues with a bank or mobile operator.
After logging in to habee, select Nagad in the payment section and send the amount to the designated number as instructed. Once the transaction is complete, save the reference number. The minimum deposit amount is ৳100. The same minimum applies to all payment methods and there are no additional charges.
Deposits at habee can currently be made via bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount for all methods is ৳100. Choose your preferred method and follow the instructions.
habee does not charge any deposit fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) or bank may apply transaction charges according to their own policies. Check with your payment service provider for details on those charges.
Slot Games
Many slot games offer a demo or free play mode, where you can understand the game mechanics without using real money. Winnings in demo mode cannot be withdrawn. Real bets are required to win real prizes. It is a good habit to try the demo before playing a new game.
RTP, or Return to Player, is the long-term mathematical return rate of a game — that is, on average, how much money comes back to players per ৳100 wagered over time. It is a theoretical number, not a guarantee for each individual round. Generally, a higher RTP means a comparatively lower house edge over the long term.
In a progressive jackpot game, a small portion of every bet goes into a growing prize pool. The more players play, the larger the pool grows. When someone meets the specific conditions, they win the entire pool, which then resets back to zero. This jackpot can be triggered at any time on any bet.
On a limited budget, it is wise to choose low-volatility slots — these pay out small prizes frequently, keeping your balance going for longer. Look for games with a low minimum bet and choose games with bonus features. Set a budget and stick to it — never increase your bets to try to recover losses.
Account Verification
Verification is typically requested before your first withdrawal, or when depositing or withdrawing a large amount. It may also be requested at any time for security purposes. Submitting your documents promptly will speed up the process.
For proof of identity, a National ID (NID), passport, or driving licence is accepted. For address verification, a recent utility bill or bank statement may be requested. Document photos must be clear and complete — blurry or cropped images will not be accepted.
Yes, this is very important. The name registered on your habee account must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, withdrawals may be held and the verification process may be delayed.
habee uses a platform protected by SSL encryption. The documents you send are used solely for verification purposes and are not shared with third parties. Document data is stored in accordance with strict security policies.
Live Dealer Games
In live dealer games, a real human dealer broadcasts live from a studio. You can watch the dealer via a video stream from home and place bets through the screen. Table games including roulette, baccarat, Teen Patti, and Andar Bahar are all played this way. It gives you the feel of a real casino.
In roulette, a spinning wheel has numbered pockets from 0 to 36. The dealer releases a ball and wherever the ball lands is the result. You can bet on a specific number, a colour (red or black), odd or even — any category you choose. Matching the exact number pays more but the probability is lower.
In baccarat, the basis of the bet is which of two sides — "Player" or "Banker" — will have a point total closest to 9. You can bet on a Player win, a Banker win, or a Tie. When the sum of the card values has two digits, only the right-hand digit is counted. It is a fast-paced game with simple rules.
Teen Patti is a familiar South Asian card game — three cards are dealt and the player with the best combination wins. Andar Bahar is even simpler: one specific card is placed in the middle, and you choose whether "Andar" (inside) or "Bahar" (outside) will receive a card of the same value first. Both games can be learned quickly.
Live dealer tables are available with a range of limits from low to high. There are separate tables for new players with lower limits and for experienced players with higher limits. The table limits are shown before you enter each game lobby — check them and choose a table that suits your budget.
Still have a question?
If you did not find your answer above, do not worry. habee's support team is available 24 hours a day, 7 days a week in both Bengali and English.
Live Chat — 24/7
[email protected]